As vendor partners go, Sureway is one of the best. In fact, they are the best. Achieving Axis Display Group’s Vendor Partner of the Year, three years in a row is no easy task, but day in and day out Sureway goes above and beyond expectations to help Team Axis execute and deliver. From the onset of every project, Sureway is able to comprehend the “ask”, formulate a plan and execute a solution with precision. As Team Axis works to rid the World of mediocre retail, it is good to know that we have Sureway Tool & Engineering on our side. Thanks Sureway.
For the past 20 years, or more, I have routinely turned to Sureway Tool & Engineering Company as a trusted supplier. Compared to when I first began working with them in the early 1990’s, a lot has changed. Their business has grown significantly, their facility has expanded multiple times, and their equipment has certainly become considerably more sophisticated. All are good measures indicative of a competitive and successful business. However, equally important are the things that have not changed.
What’s kept me returning to Sureway all these years is their unchanged approach to working through the usual challenges – price, quality, and delivery. Understanding the full scope of a project, they’ve always been willing to brainstorm through any variety of options to help find the right balance and ultimately direct us to the optimal solution.
Honest, responsive, reliable, professional, quality conscious, cost effective… these are the adjectives that come to mind regarding Sureway. For 10+ years Sureway has been a key vendor and partner of PDG. We value our relationship with the Sureway team and look forward to growing together in the years to come.
Julian – I want to personally thank you and your entire team at Sureway for executing this successful program and do look forward to doing more business with your excellent company.
On behalf of BareSkull Innovation and our clients, I would like to extend our group’s sincerest appreciation for the absolutely incredible service and follow through we have received from Sureway.
We have been providing multi-thousand unit display deployments out to retailers nationwide for decades. In all of that time, we have not had any luck outsourcing any portion of our fulfillment that ever made us want to “come back for more”. That is simply not the case with your team, we will be coming back again (and actually are already doing so with a 600 unit order). Although we had issues that were out of your control with shipping damage and a sub-par installation company, the process from your side was seamless, transparent, and completely uneventful. Dave and his crew went above and beyond to ensure that any warranty or damage issues were dealt with quickly and shipped out in most cases the same day.
Normally, we are used to being “promised the moon”—w/ regard to pricing, time, freedom from exceptions, freedom from special handling charges, etc and that is never delivered. This was simply not the case with you, you delivered on-time with very few issues and the displays looked fantastic.
I don’t think that anything about this project and Sureway’s excellent pricing and service was blind luck or accidental. Rather, Sureway clearly has its SHIT TOGETHER, and the quarter backs running the show for us there (Dave Forte and Jon Cleckner) are absolute ALL STARS.
Suffice to say that while this was our first time using Sureway, we imagine and believe that our experiences will be the same moving forward. That’s why we’ve already got Sureway working on another major nation-wide roll out for us on a new project. Let’s keep the pricing tight, maintain your already demonstrated flawless levels of service, and hit that one out of the park too!
Again, thank you so much for actually following through on EVERY SINGLE PROMISE YOU MADE. We asked a lot, and you delivered in ALL regards. And special thanks to Dave—whose incredible hours on this project and 100% accessibility to us 24/7, etc., should really be celebrated.
Once again the “SUREWAY TEAM ROCKS”!!
Our appreciation to one and all for the help.
Have a fun and successful day!!